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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

You need to tell us about any changes to your family situation, income or hours of work. They can affect your Working for Families payments.

If you get weekly or fortnightly payments, any changes you tell us about before 6pm on Mondays will affect your payment for that week.

In myIR, go to your Working for Families account

Select 'Family and income details'

Update the information required and submit your changes

Log in to myIR

You can call us to update your Working for Families details.

Working for Families and Best Start - contact us

What happens next

Once you've updated your details, we'll let you know any changes to your Working for Families payments.

You can see new payment details in myIR.

My responsibilities

As a Working for Families customer you must:

  • check your information
  • tell us about changes to your family situation
  • tell us about changes to your income or hours of work
  • tell us about changes to your contact details or bank account.

You can give your partner access to your Working for Families information in myIR. Your partner will be able to see the same information as you and make some updates. 

It’s up to you if you give your partner access. You can cancel your partner’s access at any time.

If you do not have a myIR account you can register for one.

myIR secure online services


Your myIR account lets you see and update your Working for Families information at any time. You can:

  • see your payment amounts and dates
  • see the information we have about your current and past income, partner and dependent children
  • update your information.

Log in to myIR

Last updated: 19 May 2021
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